Privacy Policy

Introduction

At SinLios Soluciones Digitales, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and use our services. We believe in transparency and want you to understand exactly what data we collect and how we use it.

Live Aula is designed with privacy as a core principle. Unlike many other platforms that collect extensive user data, our approach is fundamentally different — we prioritize minimal data collection and maximum user control.

Information We Collect

We collect only the minimum information necessary to provide you with our services. When you contact us through our website or request a quote, we may collect the following information:

• Contact Information: Name, email address, and phone number when you fill out our contact form or request a quote.
• Institution Information: Name of your educational institution or organization.
• Communication Data: Any additional information you provide in your messages to us.

How We Use Your Information

The information we collect is used exclusively for the following purposes:

• Responding to your inquiries and providing information about our services.
• Processing and fulfilling your service requests and quotes.
• Communicating with you about our products, services, and support.
• Improving our website and service offerings based on your feedback.

Data Protection and Security

Your data is stored securely using industry-standard measures to prevent unauthorized access, disclosure, or modification. We implement appropriate technical and organizational security measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.

SinLios Soluciones Digitales is the sole owner of the information collected through our website. We do not sell, trade, or rent your personal information to third parties for marketing purposes.

Student Data and Pedagogical Analytics

Live Aula can operate with anonymous access or with student accounts, depending on each course configuration and the organization's needs. When registered students are used, the platform may store data required to provide the service:

• Student identification: name, email, account status and custom fields defined by the organization.
• Course assignment: courses the student is allowed to access.
• Progress and results: completed lessons, quiz attempts, scores, duration and answers when pedagogical analytics is enabled.
• Non-invasive analytics: Live Aula records meaningful pedagogical signals, not surveillance micro-events such as mouse movement, detailed scrolling or advertising tracking.

The organization responsible for the instance decides which access and tracking modes are enabled and must inform its learners according to applicable law.

Third-Party Services

We may use third-party services to facilitate our business operations. These services are bound by their own privacy policies and data handling practices. We carefully select service providers that maintain high standards of data protection.

Please note that we do not use third-party cookies on our website for tracking or advertising purposes.

Your Rights

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request correction of any inaccurate or incomplete information.
• Deletion: You can request deletion of your personal information, subject to any legal retention requirements.
• Objection: You can object to the processing of your personal information.

To exercise any of these rights, please contact us using the information provided below.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on this page with a revised date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Last updated: January 2026